Course

Workplace Effective Communication

Learn about four communication techniques utilized in the evidence-based practice of Motivational Interviewing. This course was created for anyone who wants to build their conversational skills and become a listener who can help others in their workplace.

1 hrIntroductoryWorkplace Mental Health Ally Certificate
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About this course

Skill: Introductory

Type: Mental Health Literacy

Duration: 1Hrs

 

Motivational Interviewing: Communication Basics is part of the Mental Health Ally series and covers four communication techniques commonly utilized in the evidence-based practice of  Motivational Interviewing. This course provides constructive training by utilizing live-filmed videos and engaging activities that allow the learner to practice what they’ve learned. Based on up-to-date information, this course was created for anyone who wants to build their conversational skills and become a listener who can help others both clarify their goals and self-discover what may be holding them back from reaching those goals. NOTE: We recommend completing Mental Health Competency 1 before beginning this course and any other Mental Health Ally Series courses.  

LEARNING HUB OVERVIEW:

  • Estimated Course Length: 1 Hour 
  • Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game ). 
  • Companion Videos: 5 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.
  • Downloadable PDFs: 3 downloadable PDFs expanding on relevant course topics
  • Target Audience: Mental Health and  Medical Providers, Healthcare Staff, Employers, Caregivers, Coaches, First Responders, Teachers, Attorneys, and other pertinent professionals
  • Level of Instruction: Introductory 
  • Prerequisite: None
  • Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks 
  • Accessibility Accommodations: Closed captioning of all audio and video components
  • Cost: $35

 

COURSE LEARNING TARGETS

Learning Objectives:

What the learner should know upon course completion

 

  1. Demonstrate knowledge related to asking open ended questions and affirming what is heard while communicating with others.
  2. Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.
  3. Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques

 

COURSE OUTLINE 

 

  • Pre Course Assessment 
  • What is Motivational Interviewing? 
  • Non-Clinical Application of Motivational Interviewing Communication Skills
  • Key Factors of Motivational Interviewing
  • Communication Techniques
  • Open Ended Questions
  • Affirmation 
  • Reflective Listening
  • Summarizing 
  • Jennifer’s Conversation Wrap Up 
  • Final Do’s and Don’ts 
  • Summary of Motivational Interviewing Techniques
  • Post Course Assessment 

 

 

CONTINUING EDUCATION

For more information on CE credits for this course, please click here.

For information on Psych Hub's continuing education programs, email ce@psychhub.com or call (615) 712-8810.

 

REFUNDS & GRIEVANCES

To view our Refund Policy, click here.

To view our Grievance Policy, click here.

 

DISCLAIMER: Psych Hub receives financial support from organizations in the healthcare industry, but these entities do not control or direct course content. For more information on our Conflicts of Interest Policy, find it by navigating to the footer of our website.

This course does not have to be completed in one session. The course length is approximately 1 hour.  

Course Creation Date: 8/11/20 


 

Course details

  • Estimated Course Length: 33 minutes
  • Course Includes: 18 sections with components in each section (components consist of a mixed media approach with an animated overview video, a subject matter expert fireside chat, role plays, and a knowledge game). 
  • Companion Videos: 5 companion videos created for enhanced learning on key course topics in Mental Health Competency 1. Over 120 mental health literacy videos on a host of mental health topics.
  • Downloadable PDFs: 4 downloadable PDFs expanding on relevant course topics 
  • Target Audience: Human resources professionals and people managers
  • Level of Instruction: Introductory 
  • Prerequisite: None
  • Instructional Method: Self-paced, interactive, hybrid of audio, text, video, and learning checks 
  • Accessibility Accommodations: Closed captioning of all audio and video components

What you'll learn

What the learner should know upon course completion

 

  1. Demonstrate knowledge related to asking open ended questions and affirming what is heard while communicating with others.
  2. Describe the critical steps to reflectively listen and summarize conversations in order to facilitate communication while addressing ambivalence and initiating change.
  3. Critically appraise correct and incorrect strategies of communicating with others using motivational interviewing techniques

Course outline

  • Pre Course Assessment 
  • What is Motivational Interviewing? 
  • Non-Clinical Application of Motivational Interviewing Communication Skills
  • Key Factors of Motivational Interviewing
  • Communication Techniques
  • Open Ended Questions
  • Affirmation 
  • Reflective Listening
  • Summarizing 
  • Jennifer’s Conversation Wrap Up 
  • Final Do’s and Don’ts 
  • Summary of Motivational Interviewing Techniques
  • Post Course Assessment 

Accreditation

  • Certificate of Completion

Instructors

  • Keita M. Franklin, PhD, LCSWCourse Author
  • Jennifer Currence, MBA, SHRM-SCP, PCCCourse Consultant
  • Carolyn BarleyReviewer
  • Andrew MortonReviewer